Missouri University of Science and Technology | Rolla, MO
— Technical Analyst
2024 – PRESENT
Deployed software applications, updates, and computer images across Windows, Linux, and MacOS systems, enhancing system performance and ensuring up-to-date functionality for over 200 devices.
Delivered ongoing IT support to customers, resolving software, network, and hardware issues with a 95% success rate, significantly reducing downtime and enhancing user productivity.
Installed and configured new computers and equipment, securely backing up data and performing secure data wipes on hard drives, adhering to best practices for data security.
Collaborated with team members to improve deployment processes, reducing installation time by 20% and contributing to streamlined IT operations across the campus.
United States Army National Guard | Various Locations
35th Infantry Division | Jefferson Barracks, MO
— Signals Intelligence Manager
2022 – PRESENT
Supervised a team of five intelligence analysts, boosting team productivity by 25% and maintaining a 100% compliance record, contributing to the accuracy and efficiency of intelligence operations.
Ensured adherence to all regulatory standards, preventing potential compliance-related costs estimated at $50K annually and upholding a perfect compliance record.
Coordinated and conducted training sessions, achieving a 100% certification success rate among team members, which increased operational readiness by 30%.
Delivered intelligence briefings and insights to senior management, enhancing decision-making capabilities and supporting strategic initiatives valued at over $100K.
Combined Special Operations Joint Task Force - Levant | OCONUS
— Target Digital Network Analyst
2022-2022
Conducted in-depth research and analysis of foreign communications data, identifying and tracking targets of interest, which enhanced mission precision and contributed to the success of multiple operations.
Authored over 80 intelligence reports, delivering critical insights to the Special Operations community and Coalition partners, improving situational awareness by 40%, and informing strategic decision-making.
Briefed senior leadership on highly sensitive intelligence, ensuring clarity and discretion in reporting, directly supporting high-stakes operations valued at over $500K.
35th Infantry Division | Jefferson Barracks, MO
— Signals Intelligence Analyst
2019-2022
Analyzed and interpreted complex communications data to identify key intelligence insights, improving the accuracy of operational planning by 30% and supporting mission success.
Generated over 200 intelligence reports, providing actionable insights to leadership and enhancing situational awareness for high-priority operations.
Collaborated with cross-functional teams to refine data collection and analysis methods, reducing processing time by 20% and increasing the efficiency of intelligence operations.